Visiting and Contacting
Citizen Services
Visiting and Contacting Us
The Embassy in Bogota
The Embassy’s American Citizen Services office is located at Calle 24 Bis No. 48-50 in Bogotá, Colombia. Calle 24 Bis is a small street near the intersection of Carrera 50 and Avenida Esperanza, with Calle 26 as another major nearby road. Look for the American Citizen Services sign at the gate. The entrance is on the opposite side of the Embassy compound from the entrance for visa applicants.
Hours for in-person services at the Embassy are as follows:
Passport services, notary services, and general inquiries:
8:30 a.m. to 12:00 noon, Monday through Thursday
Federal benefit services:
To schedule an appointment or to obtain information, please call (1) 315-0811 from 10:30 to 12:00 p.m. Or send an e-mail to FBUBogota@state.gov
Registering births of American citizens abroad:
By appointment only. Please click here for more information.
The U.S. Consular Agency in Barranquilla
If you are on Colombia’s north coast, we strongly encourage you to take advantage of routine consular services offered at the U.S. Consular Agency in Barranquilla, open Monday through Friday from 8:00 a.m. to 12:00 noon for all citizen services.
General Questions:
For general questions about citizen services, please email ACSBogota@state.gov or send a fax to (1) 315-2196. [From the United States, the number is 011-57-1-315-2196.] Emailed and faxed inquiries are answered by the next business day. Be sure to include a phone number in case a consular officer needs to reach you.
Emergencies:
For emergencies involving a U.S. citizen in Colombia, please see our emergency contact information.