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How to Contact the Visa Information Center
Our Visa Information Center, which is staffed with operators Monday through Friday (including most American and Colombian holidays from 7:00 a.m. to 9:00 p.m. EST, answers general visa questions and schedules certain types of appointments.
In order to contact the Visa Information Center, callers in Colombia must first purchase a personal identification number (PIN). Then dial 346-9150 (in Bogota) or 01-8000-12-32-32 (in Colombia but outside of Bogota).
Callers in the United States must dial must dial 1-877-804-5401, and the call will be charged to their credit card (Visa or MasterCard). The charge when calling from the United States is US$16.00 per call (unlimited call duration).
Other Frequently Asked Questions Concerning the Visa Information Center
From where can I call the Visa Information Center?
You may call from any touch-tone telephone. When calling from outside of Bogotá, the telephone line must have 01-8000 calling capability.
May I call the Visa Information Center more than once with the same PIN?
Yes. You may call as many times as you like until all of the minutes (15 or 20, depending on which type of PIN you purchased) are used up.
May I call the Visa Information Center more than once if I am calling from the United States?
No. The charge if you are calling from the United States is US$16 per call; however, there is no time limit on how long the call can last.
May I ask the Visa Information Center about a visa refusal?
No. The Visa Information Center does not handle case-specific inquiries. Please contact the Immigrant Visa Unit to inquire about a specific case.