Nonimmigrant Visa Unit
How to Contact the Visa Information Center
Our Visa Information Center, which is staffed with operators Monday through Friday (including most American and Colombian holidays from 8:00 a.m. to 8:00 p.m. EST, schedules most nonimmigrant visa appointments and answers general visa questions.
In order to contact the Visa Information Center, callers in Colombia must first purchase a personal identification number (PIN). Then dial 346-9150 (in Bogota) or 01-8000-12-32-32 (in Colombia but outside of Bogota).
Callers in the United States must dial must dial 1-877-804-5401, and the call will be charged to their credit card (Visa or MasterCard). The charge when calling from the United States is US$16.00 per call (the service has a time limit of 15 minutes per call).
If you have an emergency that will not permit you to wait for a normal appointment, explain the nature of the emergency when you call the Visa Information Center. We grant emergency appointments on a case-by-case, discretionary basis.