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Personal Identification Number

How to Obtain a Personal Identification Number

A personal identification number (PIN) is necessary in order to contact the Visa Information Center, unless you are calling from the United States.

There are two types of PINs -- a 15-minute PIN that costs 36,500 Colombian pesos, and a 20-minute PIN that costs 48,700 Colombian pesos. The PIN will become active 24 hours after you purchase it.

The 15-minute PIN allows you to schedule your appointment and up to four additional immediate family members who live with you and/or are economically dependent on you (only spouse, parents, children and sisters or brothers). Grandparents, cousins or other family members are not considered immediate family members, even if they live with you and/or are economically dependent on you. The 20-minute PIN is designed for all other circumstances (that is, individuals/families applying for any other kind of visa).

You may purchase a PIN in one of four ways:

  1. In person at any Banco Colpatria branch (cash or cashier's check only). A PIN purchased though this method becomes active 24 hours after you purchase it.

  2. Using any Banco Colpatria automated teller machine, if you are a client of any of the following banks: AV Villas, Banco Colpatria, Banco Davivienda, Banco de Bogotá, Banco Helm, Banco de Occidente, Banco Popular, Banco Santander, Banco GNB Sudameris, Banco Tequendama, Bancolombia, BBVA, Banco Caja Social, Colmena. A PIN purchased though this method becomes active 24 hours after you purchase it.

  3. If you have an account in one of the following banks: Banco Colpatria, AV Villas, Banco Davivienda, Banco de Bogotá, Banco Helm, Banco de Occidente, Banco Popular, Banco Santander, Banco GNB Sudameris, Banco Tequendama, Bancolombia, BBVA, Banco Caja Social, Colmena. A PIN purchased though this method becomes active 24 hours after you purchase it.

  4. Using your credit card (Visa or MasterCard). Dial 346-9150 (in Bogota) or 01-8000-12-32-32 (in Colombia but outside of Bogota) and give your credit card information in order to purchase a 15-minute PIN (the 20-minute PIN is not available by credit card). The charge is the equivalent of US$16.00 in Colombian pesos. A PIN purchased through this method becomes active immediately upon purchase.