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Other Frequently Asked Questions Concerning the Visa Information Center

Visa Information FAQ's

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  • From where can I call the Visa Information Center?

    From where can I call the Visa Information Center?

    • You may call from any touch-tone telephone. When calling from outside of Bogotá, the telephone line must have 01-8000 calling capability.
  • How can I change my appointment date?

    How can I change my appointment date?

    • If you need to reschedule your appointment, you must call the Visa Information Center again.
  • What should I do if I cannot make it to my appointment?

    What should I do if I cannot make it to my appointment?

    • If you cannot be present for your appointment, you must request another appointment through the Visa Information Center.
  • May I call the Visa Information Center more than once with the same PIN?

    May I call the Visa Information Center more than once with the same PIN?

    • Yes. You may call as many times as you like until all of the minutes (15 or 20, depending on which type of PIN you purchased) are used up.
  • May I call the Visa Information Center more than once if I am calling from the United States?

    May I call the Visa Information Center more than once if I am calling from the United States?

    • No. The charge if you are calling from the United States is US$16 per call. The service has a time limit of 15 minutes per call.
  • May I still call the Nonimmigrant Visa Unit directly for visa information?

    May I still call the Nonimmigrant Visa Unit directly for visa information?

    • No. Please use the Visa Information Center for all telephone inquiries.
  • May I ask the Visa Information Center about a visa refusal?

    May I ask the Visa Information Center about a visa refusal?

    • No. The Visa Information Center does not handle case-specific inquiries. Please see our visa refusal page for more information.
  • May I ask the Visa Information Center about a visa refusal?

    May I ask the Visa Information Center about a visa refusal?

    • No. The Visa Information Center does not handle case-specific inquiries. Please see our visa refusal page for more information.