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Public Service Statement to Visa Applicants

The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.

We promise to you, the visa applicant, that:

  • We will treat you with dignity and respect, even if we are unable to grant you a visa.

  • We will treat you as an individual and your case as unique.

  • We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.

  • We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.

  • We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.

  • We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.

  • We will provide information on appointment waiting times at every Embassy and Consulate posted on

  • We will explain the reason for any visa denial to you.

Furthermore, if you are a:

  • Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.

  • Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.

  • Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.

At the same time, we expect you, the visa applicant, to:

  • Plan your travel and visa application as far in advance as possible.
  • Complete your application fully and accurately.

  • Be forthcoming about your purpose and plans.

  • Prepare for your interview by being able to clearly and concisely describe your intentions.

Our new and improved facilities


  • Many private companies provide services purporting to assist with U.S. visa processing.  However, all U.S. visa applicants can complete all appointment scheduling and fee payment directly at employing a third party service provider.  When considering utilizing a third party service provider, applicants should read the website’s disclaimers (which often state they are not affiliated with the Embassy or Consulate) and should use great caution in sharing their personal and credit card information. 

    When processing with us directly at, all communications before, during, and after U.S. visa processing will come from an or an email address.  Requests for information from any other sources are not affiliated with the US Embassy, and recipients should use great caution when sharing information with these sources.  The US Embassy does not share any visa applicant information, which includes your email address, with any outside entity. 

    If you have concerns that an information request from an email address is suspicious or inappropriate, please forward the message to